City of Charlotte logo
Company Name:
Approximate Salary:
Not Specified
Charlotte, North Carolina
United States
Government and Military
Position type:
Full Time
Experience level:
5 - 10 years
Education level:
Bachelor's Degree
600 East Fourth St, Ste C700A
North Carolina
Job Title:
Citywide Records Program Manager

Citywide Records Program Manager


The City of Charlotte, North Carolina, City Clerk’s Office is seeking a Records Program Manager who has knowledge and experience in records and information management, program development and improvement. The ideal candidate will have knowledge of relevant public records laws and best practices, be an analytical thinker who is a self-starter capable of working to lead cross-departmental teams and able to effectively manage changing priorities. The successful candidate must have knowledge and experience in working with technology solutions used in records management and retrieval, while having excellent leadership, communication, coaching and team building skills with a strong customer-service orientation.


The Citywide Records Program Manager job has two components:


1)      Oversee the continued development, administration and implementation of the citywide public records request program including:


  • Managing the citywide records request process, which includes tracking and recording public records requests, and working directly with requestors to facilitate their request
  • Coordinating with the appropriate departmental liaisons, city management and communications staff, to ensure fulfillment of records requests
  • Consistently seeking ways to improve efficiency, transparency, and responsiveness by analyzing data and process




2)      Oversee the continued development, administration, and implementation of the citywide records management program including:


  • Identifying areas of need in order of priority to maintain and improve the preservation, storage, retention, and disposition of records as specified by Federal, State and Municipal regulations
  • Working with departmental liaisons and their records management teams to provide hands on coaching, training,  and guidance in the area of records management
  • Seeking opportunities for organization-wide efficiencies through the use of current technology options
  • Moving the organization forward from policy to process, working closely with upper management on scope and direction and throughout various levels of the organization on aspects of the program
  • Creating a standard of consistency across all departments in records management practices
  • Planning, budgeting, and managing the citywide program


Knowledge, Skills, and Abilities:


  • Excellent leadership, communication, coaching and team building skills, and a strong customer-service orientation
  • Knowledge and experience in records and information management, program development and improvement
  • Knowledge and experience in working with technology solutions used in records management and retrieval
  • Knowledge of relevant public records laws and best practices (Certified Records Manager through ARMA or NAGARA preferred)
  • Knowledge and experience in program management
  • Analytical thinker
  • Ability to lead cross-departmental teams
  • Ability to inspire employees to engage in new subject matter
  • Demonstrated ability to work independently, take initiative, and manage changing priorities


Minimum Qualifications:


Graduation from an accredited four-year college or university with major course work in a field related to history, political science, library science, information science or other related field plus three (3) years of experience in records management. Paralegal experience preferred.


Salary:  Based on Qualifications             


How to Apply:


Please log on to the City of Charlotte’s Job Portal to apply for the Records Program Manager position:

Human Resources is located at 700 East 4th Street, Suite 200, Charlotte, NC 28202. Office hours are Monday through Friday, 8 a.m. to 5 p.m. (EST), excluding official City holidays. Anyone seeking an accommodation to apply for a job may call (704) 336-2285 for assistance or you may email questions to


Conditions of Employment:


The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.


Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.


Final candidates must pass a pre-employment drug-screening test. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments. Some positions may require the ability to obtain a City Driving Permit. Candidates may also be required to pass a physical examination, polygraph exam, other skill evaluations and background check screens.


The City of Charlotte is an Equal Opportunity Employer.


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